Contact Us

Last updated: September 10, 2026

How to reach us

Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal public holidays.

For order questions, include your order number and the email address used at checkout.

For a return or exchange, identify the product and explain the request. Wait for authorization and a prepaid label before sending anything.

For damaged, missing, or incorrect products, contact us within 7 days after delivery and include clear photographs when available.

For a privacy request, state the right you want to exercise and provide enough information for us to verify the request.

We respond during published customer service hours. Requests received outside those hours are reviewed on the next business day.

Operator: THREAD POP LLC

Established: 2025

Business address: 7 Oaklawn, Richland, MO 65556, United States

The business address is not automatically the return address. Approved returns receive separate instructions.