Refund policy

Last updated: September 10, 2026

Overview

THREAD POP LLC, operating WovenEase Home, offers a 30-day return period beginning on the date your order is delivered. This policy applies to purchases made through https://woveneasehome.com.

Return eligibility

Contact us within 30 days after delivery to request a return authorization. Returned products must include all supplied parts and must be in substantially the same condition in which they were received, allowing for reasonable opening and inspection.

Original packaging is not required. We do not charge a restocking fee. We do not designate merchandise as final sale, and we do not sell customized products. Gift cards are not eligible for return.

How to request a return

Email support@woveneasehome.com with your order number, the product you want to return, and the reason for the request. Do not send a product to the business address or any other address before receiving authorization.

If the return is approved, we will provide return instructions and a prepaid return shipping label. The authorized product must be handed to the designated carrier within 14 days after authorization.

Return and exchange shipping

We pay the authorized return shipping cost. We also pay the shipping costs associated with an approved exchange. Unauthorized or collect-on-delivery shipments may be refused.

Exchanges

To request an exchange, contact us within the 30-day return period. Exchanges depend on product availability. After approving the exchange, we will provide instructions and a prepaid label. If the requested replacement is unavailable, we will offer a refund to the original payment method.

Damaged missing or incorrect products

Report a damaged product, missing item, or incorrect product within 7 days after delivery by emailing support@woveneasehome.com. Include the order number, a description of the issue, and clear photographs when available. We will review the report and arrange an appropriate replacement, missing-item shipment, or refund.

Refunds

After the returned product arrives, we will inspect it and notify you of the decision. Approved refunds are issued to the original payment method within 5 business days after inspection.

Your bank or payment provider may require an additional 3 to 10 business days to post the refund. Original authorized shipping charges are not deducted because standard shipping is free.

Order cancellation and changes

You may request cancellation, an address correction, or another order change by contacting support@woveneasehome.com. We can process the request only before the order ships. Once shipment has occurred, the return procedure applies.